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Single-tired Access to Immense Technical Resources
USIT is a member of the largest North American IT service
provider network named the IMSN (Ingram Micro Service Network). Since 1992, the IMSN has delivered emerging technologies and deployed multi-manufacturer solutions
for 1000’s of multi-location projects. Together as a collection of service providers, we are comprised of more than 15,000 technicians at more than 650
solution provider locations, all of whom work together to deliver a range of valuable services. All IMSN members maintain the highest technical certifications
and customer satisfaction ratings, enabling them to delivers unparalleled quality of service across North America in 800 markets. The IMSN has deployed extensive
vertical technology solutions for more than 13 years, including penetration testing, vulnerability assessments, information risk assessments and security audits.
Our collective capabilities include:
- Extensive Technology Solutions
- Security
- Storage
- Wireless
- Converging Technologies
- Coverage available 24/7
- Professional Service
- Network design, integration and implementation LAN/WAN environment
- Technology refresh services
- Migration services
Partners
USIT has a select group of approximately 100 nationally dispersed
and diversely skilled contractor partners. These partners are key to completing our holistic approach to servicing nationwide customers. We do not have the luxury
of denying one of our customer’s sites service. If there is a responsible local technical resource that can perform the necessary services, we will find
them. If there is not, we will send a resource from the closest possible proximity.
USIT utilizes our technical IT resource staffing company,
SmartSource, to provide candidates that fill various roles when short or long term support. We use these resources to fill both our customer needs and to support
our own initiative. SmartSource provides technical resources with solutions to a wide variety of IT staffing situations. These are ongoing relationships
nationally with thousands of the best-qualified individuals.
Resource capabilities include:
- Desktop support
- Help desk agents
- Programmers
- Administrators engineers
- Consultants
- Project managers
- etc…
Together, we provide national project experience in the areas of
hardware deployment, software rollouts, network migrations, dispositions, assessments, asset management, and technology refresh.
Value Added Reseller Relationships
Our distributors and manufacturers provide teams of sales,
customer support and technical Distributor and manufacturer that support our initiatives by leveraging their immense infrastructure and interdepartmental resources to
assist as required. Currently, these teams and dedicated Account Executives support our company by providing the following skills and services:
- Specific training and knowledge in various market segments
- In-depth Ingram process and policy knowledge
- Customer Service expertise and empowerment to handle most CS issues
- Breadth of product knowledge across our wide product offering
- Courteous and responsive help available to USIT, spanning the entire business day (East and West)
- Knowledge of the internal resources needed to address USIT’s inquiries, whatever the needs might be
- Team environment resulting in prompt service and excellent availability throughout the business day.
- High level of integrity and accountability
- Processing numerous complex orders including integration, and Direct Ship orders
- Resolving problems expediently
- Managing backorders including ensuring the price is accurate based on what was quoted
- Processing future dated shipment requests
- Allocating reserved inventory
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